Every useful Crazy Egg quote, with metadata and source trail.

Crazy Egg is a simple yet powerful analytics tool for improving website performance. The heatmaps and click tracking make it easy to see how users interact with a page, while session recordings provide clear insights into behavior patterns. It’s very user-friendly and perfect for small marketing teams.

Crazy Egg solves one of the biggest challenges in digital marketing - understanding how users actually behave on your website. Traditional analytics tools like Google Analytics show numbers (clicks, bounce rate, session duration), but they don’t show the why. Crazy Egg fills that gap by providing visual insights into user behavior through heatmaps, scroll maps, and click tracking.

Crazy Egg is so intuitive. It's quick and easy to set up heatmaps and split tests. It gives us the ability to do more testing and get significantly better data than our landing page platform allows for.

You can’t see anything until the tracking script is installed.

The session recording limit is low for the number of pages we have running at any given time.

If your website does not convert as it should, this is the software to use. You can take out the guessing from the equation using their charts, funnels and recordings of real people using your website.

Really easy to set up and you are ready to go in minutes. The tools it does offer is easy to use, and gives great insights. The different heatmap overlays are great.

Crazt Egg is so awesome for website optimization, it truly provides ALL the tools you need to make your website better/faster/stronger from heatmaps to session recordings and A/B testing, we have utilized it all to improve our site and at a very decent price.

Crazy Egg helps me make informed descions on what to have on my site and what's working or not.

It lacks a few elements you would expect from a comprehensive CRO tool - theres no funnel analysis and setup that links to your recordings and heatmaps, and no form analysis.

There is no much differentiation from other similar solutions and no good reasons to switch into it if you already have one.

Today, it does not offer is freemium version. Also, it would welcome to see new features that some of the other heatmap tools like Full Story offer. ( an approximate emotional sentiment of people behaviors etc..)

Not super accurate but I still haven't found a better alternative.

Hotjar helps us see how people actually use our website through heatmaps and session recordings. The recordings especially have been super useful for spotting how visitors move through our pages and forms. We fixed a lot of small UX issues and friction points that we wouldn’t have noticed just by looking at analytics data.

Clear visibility into user behaviour - beyond what analytics alone can show.

Bridges quantitative & qualitative - heatmaps + feedback + recordings in one platform.

Traditional analytics (page views, bounce rate, conversion rate) often tell what happened, but not why.

With session recordings and heatmaps, I can ‘watch over the shoulder’ of real users - replicating their journeys, seeing hesitation, misclicks or drop-offs.

Helping prioritise optimisations based on real user pain-points.

I track and identify which parts of my offers are viewed most, see customer interactions through session recording, and use heatmaps to reorganize my offer template to engage customers beyond just pricing.

It easily spots issues like dead clicks and confusing navigation, which helps me fix user experience problems faster.

I don’t have major dislikes, but adding deeper segmentation options and more advanced filtering would make analysis even more precise.

Microsoft Clarity helps pinpoint usability issues and user drop-offs by showing exactly how visitors interact with our pages. This makes it easier to optimize layouts, improve content flow, and enhance conversion performance with data-backed insights.

The AI features are emerging however it has been very useful to have session summaries for large sets of sessions on segments. A regular piece of feedback from the piece is them having to watch tonnes of sessions can be a bit painful from time to time.

Primarily heatmaps and session replays, its bread and butter, are what are used in my organisation.

It is used to perform friction analysis; error clicks, dead clicks, network errors, etc. These have been finding their way into our analysis more and more as they tend to find ‘silent’ issues that aren't flagged by other tooling we have.

Instead of trying to reproduce problems based on written descriptions, we can watch exactly what happened in their session. This drastically reduces time-to-resolution.

Being able to observe actual user behaviour in booking flows at scale reveals friction points that don't show up in traditional analytics.

Contentsquare's ability to visualize actual user behavior through heatmaps and session replays. This allows me to quickly identify friction points and move from hypothesis to action with concrete data.

Traditional analytics show that there is a problem (high bounce rate, low conversion), but not why. Session replays and heatmaps reveal exactly where users are getting stuck.

Path analysis and zoning allow me to locate abandonment points in conversion funnels and prioritize optimizations with high business impact.

Heatmaps and replays make my recommendations much more convincing to marketing and product teams.

The export and manipulation of raw data sometimes remains limited, which complicates cross-analysis with other data sources.

analyze their real comportment

observe your users organically interacting with your software

where shoppers click, where they hesitate, and where they give up

Heatmaps show where shoppers focus, session recordings show what went wrong

make CRO work less emotional

session replays show what happened, but you're still guessing why users behave the way they do

the gap between observing behavior and understanding it costs you time, budget, and confidence

find and fix conversion leaks across your homepage, product pages, cart, and checkout

analytics told you how many people dropped off... heatmaps help you uncover why

if heatmaps are the snapshot, session replays are the movie

stakeholders demand proof

you need a stronger experimentation narrative and tooling

capture the exact step where friction occurs, the pattern, and a small set of representative sessions

Repeated hesitation before the first key action

test competing onboarding hypotheses

connect user behavior to business outcomes

move from chart to session to experiment in one workflow

reducing the time it takes non-technical team members to extract insights

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Microsoft Clarity is a good free alternative to Hotjar.

Price. It is more expensive than competing software tools (like Hotjar). I recommend that you compare the features and price before selecting one.

it seems to capture lots of 'fake' users and doesn't capture real users that I know for a fact have visited the page.

Really easy to set up and you are ready to go in minutes.

Traditional analytics tools like Google Analytics show numbers (clicks, bounce rate, session duration), but they don’t show the why.

they are handy, ...instructive to status indicators by fleshing out the see value fast.

Pretty standard as you’d expect, all felt smooth.

It was very smooth and seamless which was better than expected. I thought it would more screens and questions but in the end this was very quick and easy.

Everything was straightforward, it was a conventional sign-up process. No issues.

I like the wizard interface, pretty straightforward.

quite easy to use and it feels very clear and informative.

I’d describe the experience as easy and approachable. Made me trust the brand.

I could easily use Crazy Egg. It seems very straightforward.

Crazy Egg overcharges customers. Initially there should be a $0 plan which requires no form of payments or credit card. The plan is meant to build trust between customers and Crazy Egg without asking for payment or debiting after free trial ends. Such plan is lacking here

Are you showing me anything that I can't see on Google Analytics for free?

the free trial aspect is very good. That is low risk because it gives us as company the chance to see how it works, see what insights it can come up with… I would need to look into some reviews or articles to explain a bit, a bit more about what it does and how it has helped different companies maybe have a look at some case studies and see if it's reliable and trustworthy.

Recordings gives value and Web Analytics gives confidence.

The fact that it does the recordings, which is something that we use a lot and it also has things like live activity, A/B testing will be very helpful. From what I've seen of the features so far, all of them sound appealing…there's also the overview in these charts, which are very clear and feel very easy to read and interpret.

it's a little pricey still $30 a month for my small sites. To me, it just wouldn't be worth it…I couldn't afford it... If it was 15 bucks a month or 20 bucks, I, I might go for it.

It would be easier if there were guides for popular CMS like Drupal and WordPress

If there was a short-guide with explanations of common errors that would be useful.

You made it fairly easy… You can't install it for me, so unless you have some way to connect to my website, maybe if you were to connect to my site, you could do it for me with some sort of one click install.

help me know what actions my users are taking, where they are clicking away from the site and give me insight into why they are leaving… it can help increase CTR using the CTA creator.

Provides analysis and reasons for customers dropping off the website. It would highlight any pain points that they seem to have with it and give us suggestions about how to improve and what to implement in the site.

It'll be better if Crazy Egg can have a ‘schedule a call with our CRO experts’ under the suggestions, so that my team and I can have an in-depth consultation with experts who can actually help to improve our conversion rate.

I would set up a call with the salesperson and get a concrete idea of why we need to subscribe for more.

You're asking me if the users are not scrolling far enough, but I have not set up that feature yet with you, so I really can't answer that… Same with not clicking in the right area. That's what this software is supposed to tell me.

I want to see the onboarding tasks. Onboarding tasks (after onboarding), it says you can do multiple ones, I should have been able to see the ones I have completed. They are handy because they are instructive to see value fast…Will there be a Snapshot?

As a Product Manager, I already know what I need. It should be a choice. It’s forcing me to use AI first. If this is my first time logging into Crazy Egg as a trial, I want it to be really quick. I know exactly what I want, I want to see the feature… AI is asking me questions that are wasting my time.

Confused and annoyed, not everything needs to be AI. I'd rather look at data myself

Pricing seems to be in line with other similar tools, if not lower. It is easy-to-use, I like the dashboard/chat.

Wanted to go into App or a way to go into manual mode. I want to create a Heatmap, setup Recordings... I like configure by myself… but I already know what I need. It should be a choice. It’s forcing me to use AI first.

It was less of a trial quickly scenario. From homepage, get started, push me through a number of hoops where I’m giving credit card.

Only because I didn’t get any taste of the product itself. Like the UI, not overly complex, from the homepage, expectation from user. Oh, I’m signing up for free thing, it’s free sample. A little bit more involved.

It depends on how clear the information is that I'm getting. For me the workflow isn't optimal, which would be a reason to stop using it for now.

It would really depend on the results vs something like Hotjar or [Microsoft] Clarity

It is very easy to use, the chat AI like functionality is like having an in-house expert

too much information that is hard to grasp when you start. It may feel a bit overwhelming.

The fact that I didn't find what I was looking for and didn't know where to find it.

I want to use AI for this and instead of looking at the data myself, but, on the other hand, …it's handling client data [concerning]

Some of the steps weren’t intuitive…Last step was not intuitive. Feels like a dashboard, gotta figure out what do I do here?

‘Add clearer next step’ what does that mean? It’s really vague.

I wasn't really sure how to proceed as the names were a bit confusing...,

I will easily share this info with my team even if they are not experts … on the results, add graphs or screenshots, some visual examples of how people are behaving

I like the AI function. I haven't seen that in Hotjar… really cool…but it's not entirely clear because it's a lot of words, it's not supported by visuals so it's hard to understand.

It asks me to install tracking. I would assume tracking would be a step before that or install the tracking and then you go and do all the other activities connected to it. So it was strange for tracking to be part of one of the three options....Why is tracking part of review signals?

Good that I can skip, if need to attend meeting... I want to start onboarding later on, ...I can always skip to see what it is and come back onboarding… I would not be able to check installation immediately. Need a skip button… It can take 1 or 2 months [to prioritize and for developers to install tracking script]

First time, want more guided experience [with AI], thought it was quite nice.

Really useful to get quick insights and have a strategy … not sure how precise the AI is. Would try it a few times and see if the results are great

Sometimes we need insights quickly. This can give me that. But, it’s a lot of information, it’s a lot of text, need to read it to make sure it makes sense.

Definitely interested, would want to keep playing around

It makes A/B testing incredibly easy. The 30-day trial would be the very telling part of if there are a lot of tests on our website and how easy it is. But, from what I've seen here today, it's very intuitive. It provides suggestions that I hadn't thought of and it's incredibly easy to set up so I would be very likely to return and continue using Crazy Egg.

The only caveat would be whether the Crazy Egg A/B experiments affect performance on your website during the A/B tests. If there's a big issue there, then that would make me feel like I can't use it very often or at all.

My only hesitation is how good the AI suggestions actually are. If it's been trained very well and it starts suggesting strange things, that would be the make or break in the 30-day trial. Otherwise, this looks very useful.

Factors that might delay me returning are if I feel that the suggestions or insights aren't actionable or believable, if there's a lack of trust in the AI analysis and insights

Found it easy to set up, appreciate having basic analytics that’s easier to use than Google Analytics. First time heatmapping, very easy to learn.

The first time I saw a heatmap, that was really helpful! Wow, I liked that it was the first option. That was a big draw. I can actually see the heatmap, it would hook me in more than just the promise and prompting. This is a nice intro to show you these are all the things [Crazy Egg] can do.

To better support my needs, there could be an accessible option to reach out to a human agent for support. This would be helpful if I'm feeling stuck with the AI assistant.

It's incredibly valuable. Being able to easily create A/B tests that increase conversions is valuable to any business.

I appreciated that I could take over from the AI assistant and switch to manual tinkering and processes.

The experience was smooth and logical. I appreciated how at each step I was informed of the progress as well as what options are available for me. I appreciated that I could take over from the AI assistant and switch to manual tinkering and processes. The UI is aesthetically appealing and keeps me informed about the current stage.

It's [Web Analytics] more appealing to me, it feels like a summary of what GA4 would give you, this report is more appealing

I like the option to optimize my site

Setup tracking to capture conversions: that is a very good option, because it is short and sweet, and I know what, why I would want to click on that, so I like that.

optimize my website: that is really interesting and then going through all the process and tell me what is the ideas that we can implement. That is really good… once you propose this, monitor results. That's super cool.

I'm here to help you optimize your website: I love that. There's some examples of next steps because that is very helpful for someone who is maybe used to optimizing landing pages and websites but is new to heatmaps.

that seems really cool…We have Crazy Egg and Mouseflow both running on our website, we probably don't even use Recordings because it's too much. Having something that could summarize without having to watch hours and hours of recaps would be probably very nice for people. I like the idea that there's some analytics stuff here… it'll give you an idea of what's going on.

To not have to watch the sessions myself is nice, so definitely appreciate that.

that's very helpful that there are tools to be able to watch and analyze large samples for you.

this is useful to give a bit of direction, show what's the potential with using this software.

It would give you automatic suggestions based on the response it just gave you to see the capabilities of the tool (AI) because it was a brand new experience…

I like how it describes how to fix things

I'm not actually a huge chatbot user, as you may have come across. I definitely like to kind of go and do things myself. But I do think they can be useful… If it was a really slick tool. It allowed me to set up: let's just say an A/B test very quickly, faster than the interface even….

it's a bit of a wall of text. I would like to see headings

A lot of information, want to see emojis and different sizes of text, look at it. Gemini uses a lot of text, but ChatGPT uses a lot of emojis.

bolding headers, easier to pull out.

I'm not sure how I feel about the name artifacts as a heading …it could be renamed to something else

not quite sure what artifacts are. I guess they are just files that are downloadable.

I can see artifacts here that were generated. They're all available for download and review.

I like how the artifacts have different download options. That's really, really useful to be able to take it from there.

Really like to see it [Error Reports] last 28 days, it should have a memory of the date range that you like.

solve my problems for me… my problem is that a form is hosted on HubSpot, I don't know how to connect that data or if I can even do that in Crazy Egg. So I would ask [the AI], tell me if it's something Crazy Egg could do.

I can see artifacts here that were generated. They're all available for download and review. Yes, I think all makes sense. Everything is as expected.

Artifacts: I like the hover, it’s kind of fun

I like this because it’s teaching me how to use it, really useful, just like when we use Gemini or GPT

This looks like an LLM format, which I am used to. I like that AI is doing all of these things for you and giving suggestions. I assume that you could prompt it if you wanted to use a different page or do a different test or questions, suggestions, and that it links the data here is very useful as well.

What stood out to me positively was definitely the animations and visual presentation of the progress for optimizing the site. I could easily and clearly see how progress was being made in terms of identifying the page, analyzing user behavior and more.

I like the animations to indicate the current progress. That's a great visual way of showcasing how the analysis is being done…I like the continual progress updates as it gives me a way to track and understand what it's doing: proposing, fixing issues, the experience was smooth and logical.

maybe it would give me more ideas based on Recordings.

Want to see more human parts of user data, see people clicking around rather than just that people clicked. Wouldn’t expect to scroll through 139 recordings. Would prefer analysis with key video highlights.

I would definitely be interested specifically the CSV. We do a lot of data analysis on our side, typically in analyzing tools like Looker Studio or Power BI and stuff like that, so having CSV, or even better, of course, native connectors is always beneficial.

I want to say Google does this, is if you load the page, see how there's a little [gradient] animation there. Something that kind of catches the eye of, this is something you can interact with. Google is integrating it into search engines

flow to make it feel workflows, accelerating their time-to-value and significantly faster than traditional manual app making onboarding feel

it looks pretty similar to Google Analytics in terms of function other than the chat feature with the optimization recommendations. Therefore, I don't feel a strong desire to return to it...everything else I use Google Analytics for, and that’s free

it’s just that I already have a supplier that does this.

If I'm using this for the first time, I would like it to point at things…I need to learn it quickly. I don’t need a lot of text: I just need to know what I need to do.

it's a prototype and I'm not able to test all the features. What I saw felt smooth enough, but I'd like to see it in action in real-time to see how far it can actually go in aiding with conversion rate optimization.

because it really eases your work and gives you important data about your website. Additionally, it is beginner-friendly too.

I really enjoyed interacting with this website. The solutions were on point and I have developed a trust with this tool.

I was just very impressed with the depth and detail that you got from the site, and the way it was easily presented in a legible and easy-to-understand way. I feel I could quickly make an impact on CVRs on my website with this tool.

has the potential to improve conversion rates

It has the potential to improve conversion rates for key touchpoints, so I think there would be value in using it. I'd be concerned about the flexibility and power of the in-page editor to make substantial changes to page content and structure.

Because it's a prototype, I gave it a 4. If this was a fully working app or site that I was user testing on, I could see it getting a 5.

It’s a useful tool. It needs to be refined, but it can be very useful for optimizing my website. It should be easier to follow along when using it for the first time.

how easy it was to navigate and how clear the analytics were, and the integration with the AI tool that can optimize and fix all your dead links as well was very impressive… such as the detailed web analytics, the way you can target optimization on the heatmaps, and the way you can make the AI system easily change the dead links or get it to do things that make you more efficient.

Layout feels simple and really easy to understand

I needed to see other things. I didn't see the results [after running the A/B test]...

It's difficult to say. I was trying to look at other options, but I think that it takes me through each of the steps quite nicely.

I would like to see the conversion rates or click-through rates of each. I’d like a 'view more' option so I could dive deeper into that data type and look at the click-through rates, the sessions, and the conversions on each device.

It was as expected as I thought but integration of AI has made the process easier.

I would say that this went beyond and above my expectations. I didn't really have too many expectations on Crazy Egg. I thought it might be a lot more manual, slower onboarding if I was a new user with no prior knowledge of the tool, it usually takes a few hours to a few days to be onboarded. The use of the AI really helps speed things up

This experience was a good walkthrough of all the steps. It understood my problem, gave practical solutions, launched A/B tests and provided good strategy throughout

It was smooth enough; the AI chat helped with the creation of an experiment nicely. The prototype did a decent enough job of allowing me to run through some examples.

The AI helper tool felt easy to use, intuitive and actually built and set up the test in one simple workflow. In seconds I was able to diagnose a potential issue with my website, create a variant and launch an A/B test.

It was way easier to install than what I expected

I expected it to be slightly complicated than this but it was fairly easy to install

This was a simple sign up process and I was able to get a free 30-day trial for the starter pack to test out what Crazy Egg can do, and how it can perform

It matched my expectations, I have worked in this space for around 10 years. It was therefore clear and easy to understand what was happening and what everything meant.

Optimize my that explicitly prototypes can focus on site

It's what I expected to do (enter tracking code into website to feed data into Crazy Egg).

This is pretty nifty. The fact that I can sign up for a trial, implement it onto a page with the script, and then I’m pretty much off to the races without having to really go into an onboarding training section.

Onboarding usually takes a bit of time, but the fact that there's an AI thing here, it kind of helps me get me started… Impressive. Like it's a positive, positive feeling for me about Crazy Egg.

There are a lot of interesting things you can do here to really promote and make your website the most efficient it can be, from sorting out broken links to monitoring your web traffic with the analytics.

It's crazy. It's pretty, pretty cool…You can do everything through the AI

overall that's really nice user experience. Uh, it would be good for somebody who maybe doesn't have much idea of what to test and why it, you know, can feed, feed ideas to the team… the AI item was nice.

28 Users liked how the AI makes complex tasks feel “more convenient, easier, faster

AI will do everything for me. I don't have to do anything here. I can see the process, identify high impact, page define conversation, conversion event… formative strategy.

I already have used Crazy Egg in my life and after integrate, after the integration of AI, I can say that the process has become more convenient, easier, faster. And here I can see it has given me some strategies which I can use on my website strategy proposal. So it is truly very important tool for a person who wants to improve his website or get more people on his website.

I'd say very likely, pretty impressed with what it can offer

I can see that it has given me the data instantly: 56% are using my website from desktop, 37% from mobile, and 9% from tablet. I can see numbers here, and I can see a graph so that I can understand it visually more easily.

Other platforms just provide numbers, but visual graphics like these are really impactful for helping me digest that information quickly. I like that a lot. I also like the color scheme.

The device usage breakdown task seemed quick, straightforward, and easy to accomplish.

It's also giving me next steps so that's the best.

it's really good to see the progress.

it's just loading, create and launch AB test. So if it's just that simple, really good.

The functionalities can differ from something like ChatGPT, but if you are looking at it from an enterprise B2B perspective, I do not think that using emoticons is necessary… I like everything else, specifically how you've given it an AI conversational design where you are talking to it. To be honest, you've made it just like ChatGPT. I really like that I can type in whatever I want.

You can use these templates (i.e., Homepage, Create Websites & Content) as well; this is all really good. This is the AI tool you are using, and then you have the opportunity to optimize pages. I think this is excellent. I need a little bit more time to get used to it, but on a surface level, this is great compared to everything I've seen so far.

This is actually pretty cool. If we do the homepage, since I've never used this before: I would probably start using it. I do like the fact that the AI aspect is already here.

Nothing felt unclear but extra thought to choose the correct plan

...the detailed analysis was both informative and... eye opening... I could put a new hire in front of this tool and trust them to make meaningful web page updates with minimal supervision.

Very easy product to use, from implementation to reports insights to actions and next steps.

...being able to do this and show that we're being proactive... would be amazing... I wish it would automatically generate these monthly... overall, it's great value.

...it’s a simple user friendly clean interface which helps to accomplish tasks and find relevant information and data quickly.

having this content provided automatically is great: it means I don't have to input it manually and can just place it into my index to present.

I can just use Google Analytics for this

I would want to have screen recordings... But, this can be a bit of a questionable type of use, since there have been lawsuits in the past...

The copy is hard to read in certain places. The contrast... is quite low... There should be a colour key on the insight report page...the confetti map was a bit hard to read... [points] were extremely clustered... and they were hard to read on a first view...

really like how convenient and fast everything is... it's easy to see my data without having to dig for it.

this product would... provide me valuable ‘between the lines’ insight... it also would be a great training tool for new hires

definitely a good tool for analytics and insights. It tells a good data story... I would use it on a daily basis, especially since it was so easy to set up.

It was very easy to comprehend the takeaways... The auto-generated takeaways are in-line with what I would have pointed out...

I would have more of a generic dashboard... [to] allow to customer to be able to drag and drop and manipulate the dashboard… If I were to talk about my biggest issue with Crazy Egg... it's the clicks. Other heatmapping tools... can correctly label clicks so I don't have to manually add them.

...the AI makes analysis easier but there is always room to improve on the insights and recommendation from AI.

It needs some tweaking and advanced AI assistances that directly summarize what we need to improve... then applied it

At every stage I felt this tool was built by marketers with built for their workflow, the same goals as me.

I felt funneled through a sensible and actionable set of steps.

I am surprised at how easy it was to pull all this data compared to the usual information.

The interface was comprehensive… with good copy and visual reference to know how to access features.

The AI tools make it easy for marketing to show internal communicate improvements teams or clients where to improve on the site.

This is much 'cleaner' than Google Analytics... it was quick and easy to find what I needed without having to filter a ton of data.

The information was very easy to understand...

I'll edit them based on what we might need to reduce or adjust. I really like the list format.

Output favorable to share with high level execs.

I like that it's high-level... especially when you’re passing something like this to someone on the executive side.

This is all very interesting information, strategic recommendations with priorities. This is amazing.

copy, while another user noted that the AI-driven workflow looked

So it looked pretty simple, nothing complicated about it.

I need a legend for the scroll map... This is Scrollmap to interpret color gradients kind of just confusing a little bit.

I would like to see the percentage of drop-offs, starting at 0% and moving to 30%, 50%, 60%, and so on...

The pane itself is just a little too small. I were too small to read without zooming couldn't read it at first and had to zoom in... in. the gray is a little bit hard to read.

The overlay boxes could be a little bit bigger and the list looks good.

The overlays could be lighter or not as underlying page content. heavy, so it's not so murky so you can see where you are on the page.

I didn't see a timer to track how traffic the Confetti Report to track traffic flows in the morning, afternoon, or evening.

Easy way to integrate and connect everything, very easy instructions, not overloaded with text

it was the way the data was presented: the software is very pleasing to the eye, the design is great and the layout is good

It was fast and easy to set up. It's easy to use. It provides an amazing tool that is going to actually give me better results and more money. It pays of itself

Easy integration, intuitive process, familiarity, simplified process.

an intuitive and useful tool to use that could provide real value to my website

It's really interesting, providing the user with actionable items to be implemented right way on your website. I like the automated flow cutting to the chase.

This was a top-tier experience as it gave clear points on how to improve…

the revenue summary is absolutely amazing and easy to be done…

it's obviously very hard to switch from a platform you're currently using. But I do like this kind of AI analysis that it gives because that would be a really big time saver. I don't know if our current platform does that good of a job. it might, and we're just not taking advantage of it.

I would like to be able to drill down further into the data to better understand what are the priorities…I am assuming this data that I want to drill down is probably in a different report... specifically the keywords that need adjustment and the actual landing pages. Also maybe have some links to tutorials on how to specifically fix these areas of concern.

everything in one place - GA statistics, heatmaps, I don't have to use separate tools.

It felt like it could give me practical and useful advice to move forward and make site improvements.

Difficult to say without knowing the cost, but I would say the value is in line with similar platforms such as HotJar

Provides helpful tips, resources, and insights.

The information is received in real time, I don't need to explain anything. It's fast and easy to use. It gives great ideas

honestly it’s really good… [the report] it's really good and valuable and should be shown to the customer asap

The fact that Crazy Egg was able to analyse Google Analytics data in such quick times and was able to provide an opportunity analysis in such a well-guided framework was way beyond my expectation of the service.

Interpretation of data is often way more important than data itself. If you are not able to contextualize and understand the number in front of you you'll barely make anything of that. This is something that I feel really strong in Crazy Egg

how fast it is to be done… how easy to find the important things for me

A little hard to say 'cause I don't know what the price is… cause I kind of assess the value based on what I'm getting for the money.

Just more data (landing pages, keywords) as mentioned before, however, I think it already shows some valuable insight.

That’s really great because I didn’t even have to go to the GA site separately. Everything was done here. It is one workflow, so it works really good for me and it’s super easy as I see.

The way it connects Google Analytics and automatically creates a revenue report just like that is just wonderful in my opinion.

The easiest part was to install and check tracking scripts as well as connecting with GA.

Honestly it’s perfect and impressive, I really love that you integrate very easily AI and the results of my website, everything went really smooth.

The additional features/assistance were clearly labeled and seem to provide a lot of value.

that's very nice. In one click, I had all this… the other websites I need to go to AI, but this one, it has AI in it.

It felt intuitive, simple, easy and efficient.

It felt very straightforward because of the prompt that was available but it felt like an easy route to actionable and detailed insights that could provide real value.

It felt very in line with other tracking platforms I have used in the past (HotJar) so everything flowed as expected and was easy to use.

It’s really interesting, providing the user with actionable items to be implemented right away on your website. I like the automated flow cutting to the chase.

It is information dense and a lot to read through but it has a lot of actionable insight that makes the time worth it.

I would like to be able to drill down further into the data to better understand what are the priorities... specifically the keywords that need adjustment and the actual landing pages. Also maybe have some links to tutorials on how to specifically fix these areas of concern... I think it already shows some valuable insight.

This was an experience that not only made me realize what some other tools may be missing, but it was also an interactive and engaging task that gave me the opportunity to view new tools

The advice that it gave to improve the site is everything I would use and do to improve. Great insights!

because everything was super easy and fast. all the steps are easy to use and understand!

tangible, easy to understand for a non-technical person, a.k.a. marketer, who can then also articulate that back to the product team with specific instructions.

Having a tool like this to help improve the website would be a huge help. It's user-friendly and intuitive, which is a must for me.

intuitive website smooth processes minimal view

Because I am unable to view the heatmaps or some of the additional offerings of the site, I have only scored it at a 4.

so far it is valuable, easy to use, but I would like to know what other functions are available. And what price point!

It's not that any improvements are necessarily needed, but the fact that within my company it wouldn't be only my decision, so whilst I myself would be in favour of returning to Crazy Egg, I cannot be certain that this would be the group's decision.

The fact that the findings are presented in such a simple way to navigate, with highest priority areas listed first. This for me makes a big difference and would save me a lot of time.

Ease of use and particularly how the breakdown of improvements is displayed and accessible.

Very clean and simple to use. Easy to connect.

it boils down to… easy and graspable action items for a marketer

this is an incredibly valuable tool to understand your website visitors' behaviors.

I will use this tool and propose it to my company for the next year for sure

I would need to see the changes in action or the updates implemented on the site to ensure that the recommendations and reporting is accurately reflecting the views, data, and usage of our site.

I’ve seen just a bit of the real potential of Crazy Egg, I expect you offer more services that are even more complex and can help me enrich and improve my website.

I would like to see the desktop options as well as the mobile and potential heatmapping options.

This tool is very useful to the identified areas that need to be fixed and improve the website traffic.

7 out of 10 users said the experience was

really straightforward, I was following the prompts… really easy to grasp

I thought it was very intuitive from start to finish. I liked that the ‘next’ buttons were easy to see, which helped guide me through the process.

I would say that it was very accessible, easy to use in a way that is intuitive where if someone who didn’t have too much experience they would also be able to get the information they need.

It felt fairly easy to understand, and I would get to grips with it without any major issues.

the experience was very smooth from the very beginning

very clear to understand. All the steps (see the pagespeed of our website or the recommendations) are easy to use

It was pretty seamless and intuitive. I was able to easily access and generate a report with recommendations on how to improve the performance on the site.

It feels like a good insight actually… everything was pretty easy to understand actually… process was smooth.

It felt pretty straightforward. The layout was clear

I like the layout, very clean, very clear.

It was very consistent and things were exactly where I thought they would be.

I like the breakdown here. It’s very clear. I like that it’s color blocks so that I can prioritize visually. It needs to be addressed first.

even for non-technical marketers 3 out of 10 users felt the experience was accessible even to those who aren't

I’m not a coder or super good at that stuff. It’s good that it broke it down in a way that’s accessible or at least it seems so. It’s accessible to people who aren’t technical ‘Superman coders.’

it’s a very straightforward tool to use. Really highly valued for a marketer and I would definitely use... This is clearly something that comes from the engineering that should be solved by the engineering on the dev team so I do understand the consequences. I couldn’t figure it out myself so I think that’s super valuable.

for getting findings and recommendations all in one place 3 out of 10 users said other tools make them “go looking for things;

What's missing from some of the other tools I use is the ability to get the findings and recommendations all in one place, which I find very helpful because that's what I need to know and what I need to do to make sure my website is enhanced.

It's highly valuable. It cuts out some of the work of having to go looking for things and aggregating data and metrics. It audits it and helps give you an easy-to-understand overview of where you need improvement and where you're doing things well. I would definitely look into using this.

I like a PDF that I could download and share with colleagues easily.

I like the option to download and connect to my Google Drive. I wonder if there's a way to include links in the PDF to more resources.

If that can be pulled out automatically, you can go to the engineers and say, 'please optimize the code' and you can achieve significant results. I'm very happy with that.

the suggestions in the last task were ordered in terms of priority which makes things a lot easier for me

it gives you an order… I do like this order that it will show you what’s poor ‘cause those are probably the things you want to fix first or look into what’s there first.

I like how it’s organized; it’s easy to follow. I’m a fan.

without having to go digging 4 out of 10 users valued having performance metrics broken down instantly so they could

It's highly valuable… cuts out the work of having to go looking for things and aggregating data and metrics. It audits it and helps give you an easy to understand overview of where you need improvement and where you're doing things well. You just need to know the problem areas.

We have mobile things that are contributing to lag. I like the breakdown. It's very clear. I like that it's color blocks so that I can prioritize visually. It needs to be addressed first.

helpful if you're unfamiliar with where you should be at

These are helpful tags here. The good, the fair, fair, uh, helpful if you’re unfamiliar with where you should be at.

maybe the overall visual experience can be slightly enriched but the whole process felt very easy to understand

very quick, goal-oriented, and easy to developer emails; users identified these as the primary follow from start to finish.

very quick and goal-oriented, without wasting time.

I love this…It just takes a few clicks. No scrolling and no typing. Very quick, simple and easy. Goal-oriented without wasting time. It felt like my time was valued